Refund policy

Returns

Modern Ethanol Fireplaces wants to make sure that your shopping experience is an excellent one and if for some reason, a product is not to your satisfaction, we can offer solutions.

Item(s) must be in unused, unassembled condition and returned in the original packaging within 30 days of delivery.

Items that are not eligible for return include the following:

Used items, including items that have been installed or assembled.
Clearance items.
Warehouse Deal Items.
Custom-made, special-order and made-to-order products.
Items marked non-returnable in the item description.
Items requested outside of the 30-day return period.

If your item qualifies for return you can start the process with by emailing info@modernethanolfireplaces.com.

Please be aware of the following information regarding how this process will proceed:

All shipping (to and from) costs are deducted from the refund.
You will receive an email confirming we received your request that will include additional details on the process.
An itemized Return Authorization, return shipping labels, and detailed instructions will be emailed to you upon approval. Approved returns must be returned within 30 days of receiving approval.
If your return will be coming back via freight truck, we will require you provide us a photo before your return will be authorized. This can be as simple as a cell phone pic! We just need a “before” picture in case there is any damage to the item on its way back to us.
Your return must be properly packaged in the original outer & inner packaging to help reduce damage and include all original parts, manuals, pieces, packing slips, etc.
After Modern Ethanol Fireplaces receives and inspects the return, your refund will be issued to the original from of payment. The processing time for the refund will depend on the payment option used for the order.

Any items returned outside of this process or 30-day period are not eligible for a refund.
Any items returned on your own are not eligible for a refund.