No. If the fireplace is used according to the given instructions, the safety of ethanol fireplaces is top-notch. Safety is one of the most important parameters our manufacturers take into consideration. The fireplaces are equipped with safety chambers so that overfilled bioethanol is collected. In addition, there are safety sensors on the electronic fireplaces such as tank filling, child lock for tank filling, spillage and temperature sensors, etc. The fireplaces are also very reliable. However, we encourage that fire is always treated with great respect. Learn more about fireplace safety here: https://modernethanolfireplaces.com/blogs/news/are-ventless-fireplaces-safe

No, the fireplace is not a cooking element. It will damage the burners. Faulty handling is not covered under warranty.

Yes. You can extinguish the fire at any given time, even before the fuel has run out. Use the extinguishing tool to shut off the burner. It is not safe to leave a fire unattended.

Our fireplaces may be mounted on flat, non-combustible material. Although most drywall is non-combustible, it is recommended that you verify it with the manufacturer. If you need assistance in deeming whether it is safe, please get in touch with customer care.

Yes. Decoflame can produce bio fireplaces in desired dimensions. Contact our sales department for more advice. However, minimum requirements regarding length, depth, and height must always be respected. Additionally, custom orders require payment upfront via wire transfer.

Yes. Because ethanol only emits heat, water vapor, and carbon dioxide, there are no fumes or harmful emissions needing ventilation. Ethanol fireplaces are safe for indoors.

A chimney or flue is not required for an ethanol fireplace. Bioethanol fuel burns clean, and it is non-toxic. It releases heat, water vapor, and a minimal amount of carbon dioxide (akin to that of a candle).

Depending on the fireplace model, the fireplace can provide 2-6 kW/h. Bio fireplaces should only be considered a cozy addition to the primary heating source. Yes, the bio fireplace gets hot, as it is a living flame. If you are not careful and follow the guidelines for using our bio-fireplaces, there is a risk of burns, as with any other open fire. In contrast to traditional fireplaces, the glass of a bio fireplace only gets about 40-50 degrees hot and, therefore, does not cause burns when laid on by hand. Therefore, always follow the guidelines provide

The heat produced by the fire can cause some discoloration to the fuel tray and lid. Extended and constant use of your fireplace may lead to slight tarnishing and discoloration of the fireplace itself, but it can easily be cleaned off.

No, the combustion is clean and free of soot. Bioethanol is a clean, burning flame.

Simply pour the liquid ethanol into the burner's reservoir. We recommend using a funnel and never fill past the "max" line. Once the ethanol has been added, you may ignite it. We recommend using a long lighter or match. Be sure never to add fuel while already lit. Wait at least 15 minutes before adding additional fuel when refilling. Here is more information about how to operate your ethanol fireplace: https://modernethanolfireplaces.com/pages/how-it-works

The heat can cause the stainless burner to discolor in time. This is not out of the ordinary. Regular maintenance will maintain the color. Do not clean with water or put in a dishwasher. The stainless steel can be cleaned using a soft cloth and some liquid stainless steel cleaner.

To light the fire, use a fireplace lighter or a long match.

This will vary depending on the model. In most cases, you will use the tool that comes with the fireplace to close the burner's opening. In other cases, you will use the included snuffer. In both cases, you are eliminating oxygen flow to the flames.

This, too, depends on the individual unit and is variable. Most of our fireplaces have a controllable flame, therefore giving you the ability to conserve fuel at your discretion. Please consult the individual product pages for an approximate burn time for each model.

You can easily clean your stainless steel fireplace using a standard stainless steel spray cleaner found in your local supermarket or hardware store and a soft cloth to wipe it down. If you choose to remove discoloration of the fuel tray and lid, we recommend removing the fuel tray from the fireplace and using a paste or cream-like stainless steel cleaner and a soft cloth to rub and buff it clean.

No, it does not matter whether Decoflame's bioethanol brand is used or other quality brands. However, it is very important that no fragrance oils or the like are added to the bioethanol, as this burns differently to ordinary spirits. It is also important - especially for our electronically controlled bio fireplaces - that the alcohol percentage is between 96.5 - 97.5%, as the fireplaces are calibrated according to this. Bioethanol at higher percentages can behave completely differently and can damage the fireplace. Using bioethanol with lower or higher alcohol content, bioethanol containing fragrances and/or oils or brands discouraged by experts will void the manufacturer's warranty.

Bioethanol fireplace fuel has substances added to it in order for it to be labeled "denatured." The burning of these substances may cause a slight smell upon initial lighting and will dissipate with time. There is also a slight smell once the flame is extinguished, similar to when you blow out a candle. The smell will soon dissipate into the air.

The burn time of fuel is relative to each individual model and is listed on the product page. The cost of operation is ± $1.50 per hour. The approximation is due to the environment in which the fireplace is being used and the setting of the adjustable burners. The cost of 1 liter/quart of bio-ethanol varies depending on brand, place, and purchase quantity.

Bio-ethanol fireplace Fuel is classified as a Flammable Liquid Class 3, PG II, and is regulated by various standards worldwide. You must familiarize yourself and comply with these regulations to safely and legally store, handle, decant, and use this fuel. Here are some useful suggestions: Store in a Cool, Dry Place: Keep bio-ethanol in a location away from direct sunlight and heat sources. Keep Containers Sealed: Always seal ethanol containers when not in use to prevent evaporation and reduce spill risks. Manage Quantities: Store only as much bio-ethanol as you can safely accommodate in your space without causing clutter or safety hazards. Room Temperature Before Use: If stored in a cool place, allow the ethanol to reach room temperature before using it in your fireplace for efficient burning.

Bioethanol is simply alcohol that has been denatured, i.e., made unfit for consumption. Compared to gel, bioethanol burns cleanly and does not leave unpleasant odors or fumes in the room. During combustion, water vapor and carbon dioxide are produced. Only use liquid bioethanol for ethanol fireplaces with a purity of at least 96.5% - but not more than 97.5%. However, in transport, bioethanol is considered to be a "dangerous good" and must be treated as such. Bioethanol is labeled UN1170, but depending on the size of the cans, they may have different packing groups. Always consult the nearest distributor of the product in case of doubt.